Privacy Policy

1. Information We Collect

ChanTracker is designed with privacy in mind. We collect minimal information necessary to provide our services:

• Email addresses: Only when you purchase a premium license, used exclusively for license delivery and support.
• License keys: Stored securely to validate premium features and prevent fraud.
• Payment information: Processed securely through PayPal. We do not store credit card or payment details.
• Device information: Basic device fingerprint to enforce license limits (maximum 3 devices per license).

2. How We Use Your Information

We use collected information solely for:

• License validation and premium feature access
• Sending license keys via email
• Providing technical support
• Preventing license fraud and abuse

2.1. Contact Form and Support Communication

When you use our contact form or reach out for support:

• Email collection: We collect your email address only to respond to your inquiry
• Message content: Your support messages are used solely for providing assistance
• No selling or sharing: We never sell, share, or distribute your email to third parties
• Direct communication: All correspondence happens directly between you and our development team
• No marketing: We don't use contact emails for promotional purposes or newsletters
• Storage: Support emails are stored securely in our email system only for reference and follow-up

Our contact form exists purely to improve user experience and provide better support. If you provide an invalid email, we simply won't be able to respond - no harm done.

3. Data Storage and Security

Your data is stored securely using industry-standard practices:

• All data is encrypted in transit and at rest
• We use secure cloud infrastructure (Neon PostgreSQL)
• Access is limited to essential personnel only
• Regular security audits and updates

4. Extension Permissions and Data Collection

The ChanTracker browser extension requests the following permissions for specific purposes:

• Host permissions (boards.4chan.org, boards.4channel.org): Required ONLY to access and monitor 4chan threads, download media, and inject tracking functionality. No other websites are accessed.
• Storage permission: Used ONLY to save your preferences, thread lists, notes, and license information locally in your browser. No data is transmitted to external servers except for license validation.
• Downloads permission: Used ONLY to save thread images, videos, and archive files to your computer when you explicitly request downloads.
• Notifications permission: Used ONLY to alert you about thread updates, approaching 404s, or download completion when you enable notifications.
• Alarms permission: Used ONLY to schedule automatic thread monitoring and refresh intervals at user-defined frequencies.
• Remote API access (chantracker.com): Used ONLY for license validation when you enter a premium license key. No personal data is sent, only the license key for verification.

What we DON'T do:

• Collect browsing history or personal information
• Track activity outside 4chan websites
• Monitor your behavior or usage patterns
• Access or modify content on other websites
• Transmit any data except for license validation

5. Third-Party Services

We use the following third-party services:

• PayPal: For payment processing. Subject to PayPal's Privacy Policy.
• Neon PostgreSQL: For secure database hosting.
• Vercel: For website hosting and API services.
• Hostinger: For email delivery services (license delivery and support responses only).

6. Data Sharing

We do NOT:

• Sell your data to third parties
• Share personal information with advertisers
• Use your data for marketing purposes
• Transfer data for unrelated purposes
• Use data for creditworthiness assessment

7. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Contact us about privacy concerns

8. Data Retention

We retain data only as long as necessary:

• License data: For the duration of your license
• Email addresses: Until you request deletion
• Payment records: As required by law (typically 7 years)
• Support communications: Until resolved plus 1 year

9. Contact Information

For privacy-related questions or requests:

• Email: support@chantracker.com
• Website: https://chantracker.com

10. Updates to This Policy

We may update this privacy policy from time to time. We will notify users of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to premium users
• Updating the "Last updated" date at the top of this policy

11. Compliance

This privacy policy complies with:

• Chrome Web Store Developer Policies
• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Other applicable privacy laws

12. Responsible Use Disclaimer

ChanTracker is designed as a productivity tool for legitimate content tracking and organization. We do NOT promote, encourage, or endorse any form of misuse of our extension, including but not limited to:

• Harassment, stalking, or targeting of individuals
• Downloading or distributing illegal content
• Violation of platform terms of service
• Automated spam or disruptive behavior
• Any activity that violates applicable laws

By using ChanTracker, you agree to:

• Use the extension solely for legitimate, lawful purposes
• Respect the rights and privacy of others
• Comply with all applicable laws and regulations
• Follow the terms of service of any platforms you access
• Take full responsibility for your actions while using our tool

Important: Users are solely responsible for their conduct and any consequences of their actions. ChanTracker's developers are not liable for any misuse of the extension or any damages resulting from such misuse.